Discover and read the best of Twitter Threads about #Customer
Most recents (24)
Build only what needs to be built
This is one of the most common mistakes people seem to make when jumping into Tana (or other similarly powerful tools)
You don't need to start with a fully built out, high-modernist, top-down system. Start small! 🧵
This is one of the most common mistakes people seem to make when jumping into Tana (or other similarly powerful tools)
You don't need to start with a fully built out, high-modernist, top-down system. Start small! 🧵
I've been using Tana every day for over 90 days now – and I'm still building my systems.
Sure, you could take that and say "see, Tana isn't for getting work done – it's a hobby for people who like to fiddle with their systems!"
But that's not the case. At all.
Sure, you could take that and say "see, Tana isn't for getting work done – it's a hobby for people who like to fiddle with their systems!"
But that's not the case. At all.
Instead, I've opted from the get-go to only build the minimum of systems that I need _right that moment_.
Just the bare necessities to get the job done I'm working on right now.
Nothing more.
Just the bare necessities to get the job done I'm working on right now.
Nothing more.
#ZeroToOne by is a must-read for anyone looking to build a successful business. Here are ten key takeaways from the book:
The concept of "#monopoly" - It's not about being the biggest player in the market, it's about creating a new market and being the only player in it.
The concept of "#monopoly" - It's not about being the biggest player in the market, it's about creating a new market and being the only player in it.
The power of "definite #optimism" - Instead of shooting for incremental improvements, aim for a 10x increase in value. #peterthiel
The importance of "#secrets" - The most valuable businesses are built on secrets that are hidden from the #competition.
Hey everyone, let's talk about the business model of #Apple! As one of the world's most successful companies, Apple has a unique approach to generating revenue and profits. #AAPL $AAPL
1/10
1/10
One key element of Apple's business model is its focus on #premium products. Apple is known for producing high-quality, innovative products that command a higher price point than many of its competitors.
#iPhone #iPad
2/10
#iPhone #iPad
2/10
Apple also has a strong emphasis on branding and marketing. The company has built a loyal #customer base and a strong reputation for quality and design, which helps drive demand for its products.
3/10
3/10
#USA #INFLATION DATA IS OUT.
Annual inflation rate in the US unexpectedly accelerated to 8.6% in May 2022, the highest since December 1981 and compared to market forecasts of 8.3%.
We have been writing #Threads 🧵on #INFLATION.
Compiling all the threads for our friends.
Annual inflation rate in the US unexpectedly accelerated to 8.6% in May 2022, the highest since December 1981 and compared to market forecasts of 8.3%.
We have been writing #Threads 🧵on #INFLATION.
Compiling all the threads for our friends.
#Inflation, #Deflation, #Stagflation.
We have heard all these terms on #Twitter in the last few months.
Initially, we were also confused, like most of our friends.
This #Thread🧵will give a brief description of these.
We have heard all these terms on #Twitter in the last few months.
Initially, we were also confused, like most of our friends.
This #Thread🧵will give a brief description of these.
Where is #Inflation?
Let's understand this from the #Indian #Customer Perspective.
Like and Retweet this Thread 🧵for wider reach.
Let's understand this from the #Indian #Customer Perspective.
Like and Retweet this Thread 🧵for wider reach.
⚡️You ordered a #Pizza, but there were previously a handful of Ketchup Packets in the box, but now there are none.
Mistake 1. We try to run before we can walk
Without strong foundations in place, an #organisation will struggle to tackle the complexity of change
Without strong foundations in place, an #organisation will struggle to tackle the complexity of change
👉 Focus your #strategy on a few critical priorities
👉 Ensure there is a clear link between your strategy and the outcomes teams are #delivering
👉 Learn from innovation across different industries
👉 Ensure there is a clear link between your strategy and the outcomes teams are #delivering
👉 Learn from innovation across different industries
#UnpopularOpinion: Some product teams like to prioritize their budgets for the solution rather than researching more into the problem. However without proper UX research, any solutions will be incomplete.
Let us talk about some ways to master "UX Research On Budget" in 3 steps!
Let us talk about some ways to master "UX Research On Budget" in 3 steps!
1/ I build the Customenu startup and I’ll #buildinpublic, using this thread.
What is #customenu?
A digital menu platform for #restaurant.
Instead of using boring paper were to check the #dishes, you can see a nice representation on your smartphone.
What is #customenu?
A digital menu platform for #restaurant.
Instead of using boring paper were to check the #dishes, you can see a nice representation on your smartphone.
2/ This is the second release and this time I decided to share my journey on Twitter.
I started for the first time, one year ago in June. It was a pandemic situation and in #Romania, new rules were coming for the #restaurants' businesses.
I started for the first time, one year ago in June. It was a pandemic situation and in #Romania, new rules were coming for the #restaurants' businesses.
Insurance Ombudsman ( Amendment) Rules 2021 notified. Comprehensive changes to bring about transparency and facilitate timely, impartial resolution of complaints regarding deficiencies in insurance service. A short thread follows @PMOIndia @FinMinIndia #ResponsiveInsurance (1/4)
Enlargement of scope of complaints from only disputes to service deficiencies of insurers, agents, brokers and intermediaries. Ombudsman empowered to pass awards against insurance brokers #betterService #Customer Service (2/4)
Moving with the times, tech being used to improve timeliness & cost-effectiveness of process. Complaints can be made online and can be tracked on the site. (3/4)
Psychology in Design 🧠
A basic thread 🧵
YES, YES, We know what you are thinking, Psychology? Really? That’s what we bring for the first time a threaded story. Duh! But you never know which psychology we use behind coming up with this. Fascinating? Isn’t it?
#designtwitter
A basic thread 🧵
YES, YES, We know what you are thinking, Psychology? Really? That’s what we bring for the first time a threaded story. Duh! But you never know which psychology we use behind coming up with this. Fascinating? Isn’t it?
#designtwitter
Design isn't solely what you & your customers see. It conjointly concerns what they feel & that is what inspires them to create a procurement. The association between design & psychology will subtly influence your audience and increase your sales.
#Psychology #productdesign
#Psychology #productdesign
There’s an exact method your customers follow while reading your web site. If you observe the way they read your content and using that strategically design around it — you'll be able to encourage further interactions (and ultimately, additional sales).
#Customer #Webdesign
#Customer #Webdesign
Read this book at the time of #CAMS #IPO.
A brilliant read to know about the #growth trajectory of the #company & why it's only starting.
@YMehta_ @finthusiasts @nid_rockz @manurishiguptha @MadrasMobile @MarketScientist
@AnyBodyCanFly @ipo_mantra
Thread coming.👇
A brilliant read to know about the #growth trajectory of the #company & why it's only starting.
@YMehta_ @finthusiasts @nid_rockz @manurishiguptha @MadrasMobile @MarketScientist
@AnyBodyCanFly @ipo_mantra
Thread coming.👇
Foreword by- Mr. Deepak Parekh, Chairman @HomeLoansByHDFC
He writes about India's #economy post #Liberalization & how #companies that have come up have one thing in common- #knowledge.
2/n
He writes about India's #economy post #Liberalization & how #companies that have come up have one thing in common- #knowledge.
2/n
#CAMS began as a #software development & #computer education firm, moved to share registry services handling #IPO's, later became a Registrar & Transfer Agent (#RTA). It now also handles documentation requirements in #banking, #insurance & #microfinance.
3/n
3/n
#Entrepreneur?
#Salesman?
#Customer Service Officer?
1
d fol training threads on my timeline since March, 2020 will really help u RESET.
#Customer Care Skills
#Who is an Entrepreneur?
#How To Be An Entrepreneur
#Goal Setting Strategies
@sensationalblis
@threadreaderapp "COMPILE"
#Salesman?
#Customer Service Officer?
1
d fol training threads on my timeline since March, 2020 will really help u RESET.
#Customer Care Skills
#Who is an Entrepreneur?
#How To Be An Entrepreneur
#Goal Setting Strategies
@sensationalblis
@threadreaderapp "COMPILE"
2.
#Creating a Productivity Journal
#Entrepreneural Motivation.
#Think Business Not Jobs.
#Effective Communications for Entrepreneurs.
#Debts, Investments or Consumption.
#How to be indispensable @ work.
#A Basic Introduction To Customer Care.
#Entrepreneur Quotes
#What is Sales?
#Creating a Productivity Journal
#Entrepreneural Motivation.
#Think Business Not Jobs.
#Effective Communications for Entrepreneurs.
#Debts, Investments or Consumption.
#How to be indispensable @ work.
#A Basic Introduction To Customer Care.
#Entrepreneur Quotes
#What is Sales?
3.
#Dynamics of Sales.
#30 Ways to become a successful Entrepreneur
#Entrepreneurs...Post COVID-19
#Niche Marketing.
#Tunnel Vision In Marketing.
@TosinOlugbenga
#Dynamics of Sales.
#30 Ways to become a successful Entrepreneur
#Entrepreneurs...Post COVID-19
#Niche Marketing.
#Tunnel Vision In Marketing.
@TosinOlugbenga
We are not going back to 2019, nor is your #marketing. The new content must come in with Intensity, empathy, emotion & innovation. A few of the #contentmarketing hacks 366pi.com #DigitalTransformation #empathy #content #MarketingDigital
Content strategy continues to be an enigma for many businesses across the globe. Does your content have a story to tell? Hallmark of a good content is the plot around it 366pi.com #marketing #DigitalTransformation #contentstrategy #marketingdigital
Content behaves more like the Knight in a game of Chess. It plans for two steps forward but moves one step sideways or even backward. What is needed to win the #contentmarketing game? 366pi.com #marketing #DigitalTransformation #Markets
Reliance Jio is in "Technology Commodity Market". Design ripoff by JioMeet & JioChat affirms this underlying message in the market. Technology as a commodity is different from (1)(#JioMeet #JioChat #commodity #Commodities #RelianceJio #Jio #UX #Design #Market)
Software as a commodity. White-label apps, framework & platform were in the market since a long time that are the example of Software as a commodity. Commodity trading is one of the oldest practice. Traditional companies environment are well equipped with (2)(#trading)
commodity legalities, so as India Trade & Legal Ecosystem. Reliance Jio have turn the table in their favor from bureaucracy, regulatory & legal perspective. It could also be possible that (3)(#trade #legal #bureaucracy #regulatory)
Thread: For a good couple of years now, I have heard @makemytrip stories through #youtube videos, have admired the progress, and got inspired. Today had a privilege to listen to #MakeMyTrip Founder @DeepKalra at @headspin_io #Automation #Hackathon wrap. (1/N)
Trying to list down a few things which I could capture from all the wisdom which was flowing and ones which I will probably remember for a long time.
1. People (#customer) have to come back for a reason. Make sure to give them that. (2/N)
1. People (#customer) have to come back for a reason. Make sure to give them that. (2/N)
2. Sales were saying go back to the #Corporate job but the heart was saying "Too Early to Give up".
3. Customer Retention is the most important thing.
4. On #UX: I (Customer) am going to give you 5 minutes of my life to you. You have that much time to grab the eyeballs. (3/N)
3. Customer Retention is the most important thing.
4. On #UX: I (Customer) am going to give you 5 minutes of my life to you. You have that much time to grab the eyeballs. (3/N)
#AprilOfMarketingTips
#25DaysToGo
You Can't Create Desire In Your Target Customer.
I saw an ad for skill acquisition last week, and it read, "Why not use the money you spend on clubbing and eating to get a skill that will help you."
Not quoting, but very similar.
👇🏾
#25DaysToGo
You Can't Create Desire In Your Target Customer.
I saw an ad for skill acquisition last week, and it read, "Why not use the money you spend on clubbing and eating to get a skill that will help you."
Not quoting, but very similar.
👇🏾
This is a wrong move because it doesn't understand marketing. See this:
Your target customer may ordinarily like clubbing and eating.
You can't create a new desire for skills but you can stir up a desire already resident in them.
"The Desire To Have Fun"
If they make money..
Your target customer may ordinarily like clubbing and eating.
You can't create a new desire for skills but you can stir up a desire already resident in them.
"The Desire To Have Fun"
If they make money..
from their skills, they will be able to have fun.
Another desire may be "The Desire To Feel Among"
If they imbibe skills, people will respect them and seek their approval.
So..
You can't create desire in people; you can only channel already existing desires to your product.
Another desire may be "The Desire To Feel Among"
If they imbibe skills, people will respect them and seek their approval.
So..
You can't create desire in people; you can only channel already existing desires to your product.
A thought strikes me browsing through the never ending online catalog of Apparel, that Apparel shopping is so much different than other type of shopping. Wouldn't it be great to swipe right & left like Tinder to be selective for first few minutes that will filter through the
catalog incrementally (ai) in real time. In the real world this is called window shopping!
Bombarding with XXXX numbers of items and tons of filters in the catalog is a complete disgrace to Hick's Law.
#retail #ecommerce #apparel #fashion #sales #brand #userresearch
Bombarding with XXXX numbers of items and tons of filters in the catalog is a complete disgrace to Hick's Law.
#retail #ecommerce #apparel #fashion #sales #brand #userresearch
Anything that grows have lifecycles & so must ur #startup, there are many things that influence growth, in relation to ur startup there are 6 specific stages as you develop, time spent in each stage will be different for every startup, -complete each stage b4 moving to the next
It really matters to know your present start-up stage. “Knowing where you are in your journey will help you manage your time and resources efficiently,” - Rahul Varshneya
Stage 1: Concept and Research - we all have that million dollar idea but you need to write it down and find out more information, maybe your innovative idea has already been implemented or is it even what the market wants? Do you have potential customers? #startupnotes
Number of IoT devices are increasing in our surrounding. Frequency of Error, malfunctioning & breakdown increasing. Customers & Users spending more time looking for resolutions in support forum of these devices. Customer's stress fourfold.
Artificial Intelligence needs
Artificial Intelligence needs
to convert instructions written in plain English to patches as shown in the following image.
It will keep the personal worries away and motivate people to manage multiple IoT devices improving consumerism in the Ecosystem.
medium.com/@rat9/smart-su…
#helpdesk #support #customercare
It will keep the personal worries away and motivate people to manage multiple IoT devices improving consumerism in the Ecosystem.
medium.com/@rat9/smart-su…
#helpdesk #support #customercare
How to Use Features vs Benefits to Generate More Sales
#Thread
1<
Product descriptions will make or break whether or not a customer wants to buy from you.
It’s very common for businesses to write boring and generic descriptions without realizing their importance.
#Thread
1<
Product descriptions will make or break whether or not a customer wants to buy from you.
It’s very common for businesses to write boring and generic descriptions without realizing their importance.
2<
This results in missing out on #sales
But, if you take your time to write powerful product descriptions, you can look forward to a better #Conversion rate
This results in missing out on #sales
But, if you take your time to write powerful product descriptions, you can look forward to a better #Conversion rate
Data is like Drug for the Leadership Team. Once Data Driven Decision making becomes a habit, it gets difficult to take decision based on intuition. But expansion in data starved new territory needs leap of faith.
#data #popmusic #iPhone #rural #startup #coach #Analytics #funding
#data #popmusic #iPhone #rural #startup #coach #Analytics #funding
A classic example is Steve Ballmer justify his statement based on the #Marketing #Data collected from Motorola phone's sales and #customer response, whereas #iPhone was exploring bold new territory with no data available for a keyboard less #phone.
Data-Driven Design Is Killing Our Instincts
modus.medium.com/data-driven-de…
#data #analytics #datadriven #decision #leadership #ceo #executive #director #business #startup #ux #uxdesign #analysis #quantitative
modus.medium.com/data-driven-de…
#data #analytics #datadriven #decision #leadership #ceo #executive #director #business #startup #ux #uxdesign #analysis #quantitative
It’s #Monday, I’m boozing it up at a 4 seat bar, the #barkeep is a long pourer, and I’m all fucking set if I get something stuck between my teeth.👇🙃 #RandomThoughts #drinking #OutAndAbout
Shooting the shit with a friend, she’s proud to be doing well with her plants - unusual for her.
The key was a #video explaining the benefits of pruning.
She needs REASONS. She got them.
Apparently, pruning in a particular manner stimulates growth hormones.
#RandomThoughts
The key was a #video explaining the benefits of pruning.
She needs REASONS. She got them.
Apparently, pruning in a particular manner stimulates growth hormones.
#RandomThoughts
Of course, this led to me initiating a discussion about the #movie I just watched on Hulu, called “The German Doctor.”
The main character was Josef Mengele. #ThisHappened
People, this is why I’m known in my circles as “The Black Hole Of Conversation.” SMTH
#RandomThoughts
The main character was Josef Mengele. #ThisHappened
People, this is why I’m known in my circles as “The Black Hole Of Conversation.” SMTH
#RandomThoughts
Good to see a Brand Correlating "Product Ecosystem Saturation" with "Customer Maturity & transforming Expectation" to recognize the need for change in Pre-Crisis Phase. wsj.com/articles/insid…
Similarly it is very Important
Similarly it is very Important
to correlate "Customer Ecosystem Feedback Saturation" with "Employee L&D" by Service Companies, to allocate well calculated yearly Budget for Change Management, Interpersonal collaboration, Workplace Architecture, best done by Corporate HR to keep the company Agile.
A #data informed look at how the #human experience of #lawyering has changed over time.
Just as #clients need better #value propositions, #law firms need better business models. Meaningful #legal #transformation will occur where the two intersect.
legalevolution.org/2019/02/pay-ho…
Just as #clients need better #value propositions, #law firms need better business models. Meaningful #legal #transformation will occur where the two intersect.
legalevolution.org/2019/02/pay-ho…
H/T to @augierakow @robsaccone for the post #inspirelegal 🤓 email chain that #inspired this tweetable.
(Bc I’m a tweetable factory. 🤷🏻♀️)
(Bc I’m a tweetable factory. 🤷🏻♀️)
Another reaction to this @wihender post: we NEED to deal with #automation anxiety in #legal.
Legacy models of law practice aren’t built for the pace of #business and volume of #information of the #digital age.
More #hours from more #lawyers can’t be the default answer.
Legacy models of law practice aren’t built for the pace of #business and volume of #information of the #digital age.
More #hours from more #lawyers can’t be the default answer.
