Discover and read the best of Twitter Threads about #customerexpereince
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The feedback collected by a Customer Support Executive and UX has a notable difference. It is a checklist task for a #CustomerSupport #Executive to collect 50 feedbacks by the end of the day. #UX would be keen on collecting context and may not be compelled to complete x number of 
calls. UX further may choose to do Observational Studies of certain scenarios to explore the Think Aloud aspect. This is significant in the field like #Healthcare.
uxmatters.com/mt/archives/20…
#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
uxmatters.com/mt/archives/20…
#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
Number of IoT devices are increasing in our surrounding. Frequency of Error, malfunctioning & breakdown increasing. Customers & Users spending more time looking for resolutions in support forum of these devices. Customer's stress fourfold.
Artificial Intelligence needs
Artificial Intelligence needs
to convert instructions written in plain English to patches as shown in the following image.
It will keep the personal worries away and motivate people to manage multiple IoT devices improving consumerism in the Ecosystem.
medium.com/@rat9/smart-su…
#helpdesk #support #customercare
It will keep the personal worries away and motivate people to manage multiple IoT devices improving consumerism in the Ecosystem.
medium.com/@rat9/smart-su…
#helpdesk #support #customercare
