Discover and read the best of Twitter Threads about #helpdesk
Most recents (6)
WHY BANKS WILL NOT HELP YOU RECOVER YOUR STOLEN FUNDS:
**A LONG THREAD**
In several months past,there have been numerous reports of fraudulent transactions on clients' accounts via E-channels.
Here are a few of the reasons why banks are "hesitant to assist."
#Bank #Nigeria
**A LONG THREAD**
In several months past,there have been numerous reports of fraudulent transactions on clients' accounts via E-channels.
Here are a few of the reasons why banks are "hesitant to assist."
#Bank #Nigeria
1. INDEMNITY: When you want an E-banking Solution (ATM, Mobile/Internet Banking, etc.), you must fill out and sign an Indemnity Form. Simply put, you are accepting culpability for fraudulent transactions that occur on your account through such e-channels and absolving the bank,
of any legal repercussions.
Now, if the bank discovers that the fraud was due to your negligence, "OYO" is your name.
2. RESOURCE CONSTRAINTS: Even if the bank decides to assist with the investigation, manpower and time are not luxury "things" that can be spared.
Now, if the bank discovers that the fraud was due to your negligence, "OYO" is your name.
2. RESOURCE CONSTRAINTS: Even if the bank decides to assist with the investigation, manpower and time are not luxury "things" that can be spared.
The feedback collected by a Customer Support Executive and UX has a notable difference. It is a checklist task for a #CustomerSupport #Executive to collect 50 feedbacks by the end of the day. #UX would be keen on collecting context and may not be compelled to complete x number of 
calls. UX further may choose to do Observational Studies of certain scenarios to explore the Think Aloud aspect. This is significant in the field like #Healthcare.
uxmatters.com/mt/archives/20…
#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
uxmatters.com/mt/archives/20…
#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
Number of IoT devices are increasing in our surrounding. Frequency of Error, malfunctioning & breakdown increasing. Customers & Users spending more time looking for resolutions in support forum of these devices. Customer's stress fourfold.
Artificial Intelligence needs
Artificial Intelligence needs
to convert instructions written in plain English to patches as shown in the following image.
It will keep the personal worries away and motivate people to manage multiple IoT devices improving consumerism in the Ecosystem.
medium.com/@rat9/smart-su…
#helpdesk #support #customercare
It will keep the personal worries away and motivate people to manage multiple IoT devices improving consumerism in the Ecosystem.
medium.com/@rat9/smart-su…
#helpdesk #support #customercare
#TRIBECON begins #Pravara; felicitations to #AbhayBang @SearchGad & #sudarshan #VGKK for their inspiring work on #TribalHealth; @DrLahariya @whoindia among others felicitated
#abhayBang #healthsystem design for tribal communities need to be relooked for #UHC; strategies & schemes must adapt with local social & cultural context; recollects #Brainstorming with @DesirajuKeshav at @SearchGad leading to #ExpertCommittee #tribalhealth @TribalHealthIND
#TRIBECON #AbhayBang notes with happiness increasing interest in #tribalhealth research, yet this continues to be “off the beaten path”; congratulations to #pravara medical college in bringing this together; the proposed #Bandardhara declaration to improve #tribalhealth research
How to connect Voice based HelpDesk Softwares with UX Feedback Management?
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
the context so well then it could also notify the Design Teams.
#GoogleDuplex #GoogleAI #IBMWatson #Zendesk #freshdesk #CustomerSupport #helpdesk #productmanagement #feedback #feedbackmanagement #Survey #talkaloud #thinkaloud #customerexperience
#GoogleDuplex #GoogleAI #IBMWatson #Zendesk #freshdesk #CustomerSupport #helpdesk #productmanagement #feedback #feedbackmanagement #Survey #talkaloud #thinkaloud #customerexperience
Is there a #Banking #Chatbot to answer the following frequently asked questions? #CX #helpdesk #CustomerSupport #Insurance #Finance #Loan #mortgage #UserExperience #UX #Startup
Number of free ATM Transaction in a Month
Charge per ATM Transaction after the free limit is over
Number of free ATM Transaction in a Month
Charge per ATM Transaction after the free limit is over
Maximum limit of ATM Transaction in a Day
Maximum limit of Cash Withdrawal in a Day
Maximum limit of Cash Withdrawal from the ATM in one Transaction
NEFT Transaction Charges
IMPS Transaction Charges
RTGS Transaction Charges
NEFT adding New Beneficiary Time
Maximum limit of Cash Withdrawal in a Day
Maximum limit of Cash Withdrawal from the ATM in one Transaction
NEFT Transaction Charges
IMPS Transaction Charges
RTGS Transaction Charges
NEFT adding New Beneficiary Time
IMPS adding New Beneficiary Time
RTGS adding New Beneficiary Time
Maximum Transaction limit for first 24 hours
Maximum Transaction limit after 24 hours
New Checkbook issue Charges
#Zendesk #freshdesk #GrooveHQ #happyfox #Salesforce #CustomerExperience #CoreBanking #AI #Forum
RTGS adding New Beneficiary Time
Maximum Transaction limit for first 24 hours
Maximum Transaction limit after 24 hours
New Checkbook issue Charges
#Zendesk #freshdesk #GrooveHQ #happyfox #Salesforce #CustomerExperience #CoreBanking #AI #Forum
