Discover and read the best of Twitter Threads about #netpromoterscore

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ratul aich
@rat9
The feedback collected by a Customer Support Executive and UX has a notable difference. It is a checklist task for a #CustomerSupport #Executive to collect 50 feedbacks by the end of the day. #UX would be keen on collecting context and may not be compelled to complete x number of Image
calls. UX further may choose to do Observational Studies of certain scenarios to explore the Think Aloud aspect. This is significant in the field like #Healthcare.

uxmatters.com/mt/archives/20…

#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
#healthcaredesign #healthcareservices #netpromoterscore #npr #HIPAA #Insurance #healthcareindustry #healthcareinnovation #publicsector #servicedesign #anthropology #ethnography #observationalresearch #research
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#customerresearch #publicsector #customersupport #observationalresearch #helpdesk #HIPAA #userresearch #Healthcare #healthcareindustry #netpromoterscore #research #servicedesign #healthcareservices #npr #healthcaredesign #ethnography #Executive #healthcareinnovation #customerexpereince #Insurance #anthropology #UX

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