Discover and read the best of Twitter Threads about #googleduplex
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How to connect Voice based HelpDesk Softwares with UX Feedback Management?
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
the context so well then it could also notify the Design Teams.
#GoogleDuplex #GoogleAI #IBMWatson #Zendesk #freshdesk #CustomerSupport #helpdesk #productmanagement #feedback #feedbackmanagement #Survey #talkaloud #thinkaloud #customerexperience
#GoogleDuplex #GoogleAI #IBMWatson #Zendesk #freshdesk #CustomerSupport #helpdesk #productmanagement #feedback #feedbackmanagement #Survey #talkaloud #thinkaloud #customerexperience
Developing #AI capabilities for Comparing Attributes will be the next big #IT boon. #Comparing two non sorted attribute list of two products in #amazon, text list with clicked images (by optical character #recognition), arithmetic comparison between
itineraries and distribute cost evenly. And then somewhere down the lane audio based #ConversationalCommerce will bloom. So much of work to do with AI Comparing products, quotes and services that it could be a mammoth Business Unit in a Company.
So a machine has been given intelligence and assigned a gender identified voice in order to interact with humans at emotio/cognative levels making it indistinguishable from other humans. That's a pretty powerful UI. But it is a facad...
Responding to such thinking it to be human is deeply deceptive in a very ontological sense. It is 'nothing' human. The fact that you've engaged gender politics to argue for a 'UI' is a further confusion in itself.
Most support agencies have a policy to declare, 'This call will be recorded for training purposes...' when you ring. It is a natural courtesy of privacy to offer you the knowledge that you may be recorded. And with that knowledge you can decline to be recorded.
This stuff is really, really basic, but: any interaction with technology or the products of tech companies must be exist within a context of informed consent. Something like #GoogleDuplex fails this test, _by design_. That's an unfixable flaw.
This is good to hear! But Google should have made consent an explicit part of the demo, then.
I think this is supposed to be the part of the announcement that alludes to possible consent? But... this doesn't communicate that, at all. ai.googleblog.com/2018/05/duplex… 
