Discover and read the best of Twitter Threads about #touchpoints
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@chudders Thank you for the RT @WorldOK_
I was involved in India's largest open source digital education platform. Target audience-millions of Govt and aided school children K-1 to 4 then 2015. I started by framing as how do you 'design participation' where the issue was dropouts. 1/n
I was involved in India's largest open source digital education platform. Target audience-millions of Govt and aided school children K-1 to 4 then 2015. I started by framing as how do you 'design participation' where the issue was dropouts. 1/n
@chudders @WorldOK_ Field studies and other sources pointed to planning engagement by exploring #touchpoints on a typical day. 2/n
@chudders @WorldOK_ Since it was conceptualized as a digital platform, while education, like news media, was actively adapting from physical to digitization (CD roms, PDFs etc) to digital (platform, data driven), I explored service map to trigger interactions, leading to data, feeds to analysis. 3/n
