Discover and read the best of Twitter Threads about #dr19
Most recents (16)
Final presentation from a fantastic conference is Nicole Fernandez — 7 skills I wish I knew before working as a UX researcher
#dr19
#dr19
When you do your research education you learn:
Methodology
Design process
Statistics
Clear, straight-forward projects
Methodology
Design process
Statistics
Clear, straight-forward projects
You start feeling prepared, get into your first job, and you start getting ambiguous projects with no clear deadlines and they don't really know why you're doing research
Next up is Weidan Li — introducing symbolic interaction. A social lens to explore user experience.
#DR19
#DR19
When Weidan came to Australia he went to the local swimming pool and experienced people swimming professionally while his experience in Northern China had been completely different.
The pool is defined by the social context of its use.
The pool is defined by the social context of its use.
Symbolic interaction principles. Herbert 1969
The next presentation is from Gary Barber about Compassion Fatigue in design researchers.
#DR19
#DR19
Compassion — feeling someone's pain, taking action but not needing to walk in someone's shoes
Neuroscience of compassion.
If we're lucky we turn toward an empathic response
If we're not we turn away from the compassion.
If we're lucky we turn toward an empathic response
If we're not we turn away from the compassion.
Our next presentation is from @Access_Stippen talking about how we combat the user research fallacy and democratise design research.
#dr19
#dr19
Getting things energised with the #postitshuffle lead by @amir_ansari
Kathleen works for @SchibstedGroup and her research team support 34 product teams.
Our next speaker is Cybelle Ledez who'll share with #DR19 how she's centred her design practice around the UN Sustainable Development guidelines in order to move the dial.
Correction: UN Sustainable Development Goals at the centre of the research practice.
Cybelle has asked us to close our eyes.
Imagine it's 2030, you've been doing a lot of work over the last decade, some of it is education, energy or healthcare. The design research you're doing is having an impact and it's helping shift the Sustainability Goals. Where are you?
Imagine it's 2030, you've been doing a lot of work over the last decade, some of it is education, energy or healthcare. The design research you're doing is having an impact and it's helping shift the Sustainability Goals. Where are you?
Next up is @amir_ansari & @battle_elf taking us through how old tools can be repurposed for qualitative research focussing on @trello
#DR19
#DR19
Aimee was working in academia and finding it hard to co-ordinate 3 schedules.
Amir's experience conducting research with clients was time consuming and frustrating
Amir's experience conducting research with clients was time consuming and frustrating
So what were all the pain points?
Dalia opens saying in western culture creativity roots were in being divinely bestowed with creativity, so the feeling that creativity is for some not all
Being a nerd Dalia never considered herself creative, she excellent in science and math and it wasn't until a tutor explained to her that the way she solved maths problems was creative that it twigged she WAS creative
Next speaker is @nicolarushton with lessons on how to bring the whole team into user research.
#dr19
Nicola begins by asking the audience have they experienced any of the following?
#dr19
Nicola begins by asking the audience have they experienced any of the following?
Nicola proposes that collaborative research can help the mitigate a lot of the issues we face as researchers.
It's not a silver bullet. But it can help.
It's not a silver bullet. But it can help.
Nicola's 4 step process for uber collaborative research.
Day 2 Design Research!
We're kicking off with Sarah Stokes — Defining empathy and it's role in design research
#DR19
We're kicking off with Sarah Stokes — Defining empathy and it's role in design research
#DR19
.@sarahlucystoked empathy is a complex idea and is going to unpack it today. As a research principal and business coach she found the empathy phase of Design Thinking quite superficial and wanted to understand it more.
Another moment that led to this talk was the realisation she didn't have much empathy for her colleagues
Last session of Day 1 #DR19
Play time! Exploring digital experiences with board games, train sets & 3D printed toilets by Shae Quabba
Play time! Exploring digital experiences with board games, train sets & 3D printed toilets by Shae Quabba
Shae is a design anthropologist and sides play as part of her practice to delve into rituals and other people's practice.
In her job in the innovation and digital futures team it can be hard to uncover what people would be doing in the future. Play helps to unlock what those rituals might be.
Next up is Rawan Tayeb, UX Research Manager at Reach out.
How design research helped change hearts and minds.
#dr19
How design research helped change hearts and minds.
#dr19
RaachOut found 80% of the people who used their app were in high distress which meant they needed to focus on reaching people earlier on.
They prepared their participants for the session by creating a collage & using friendship networks as that's the first place they usually go to share.
Next up with have Leah McKenzie & Kate Tilbrook who'll be sharing how they moved from market research to design research for UniSuper
#DR19
#DR19
About 18 months ago Kate & Leah as market researchers were tasked with bringing Customer Experience CX into the business. As two people. Who were introverts.
They've made a journey map about their journey implementing this CX project.
After kicking it off they worked with an external agency to help build the capability in the organisation.
After kicking it off they worked with an external agency to help build the capability in the organisation.
Next up we have @katetowsey @RuthEllison & Bridgette Metzler bringing is up to speed about the ResearchOps movement that was created and flourished around the globe. And what does it mean for Australia?
Kate was working at a Research Infrastructure Support and noticed she was having the same conversations about research processes and operations. She started a slack group and had 200 people in a matter of weeks.
#dr19
#dr19
The aim of the community from the beginning was to shape and validate what Research Operations was.
It had been happening in pockets but hadn't been unified.
It had been happening in pockets but hadn't been unified.
Tania Lang, Found and Principal at @PeakXD will be speaking about how we make sure our research participants are truthful.
We start with some audience participation:
Look to the person beside you, and out your hand up if you're more attractive than then.
10 people popped their hands up.
#dr19
Look to the person beside you, and out your hand up if you're more attractive than then.
10 people popped their hands up.
#dr19
60% of people can't have a 10 minute conversation without lying.
Everyone lies.
Everyone lies.
Next up is Nova Franklin Principle Designer at @WeAreMeld talking about how to help Non-Designers do research.
It's not about creating research experts, it's about helping people manage problems that they can own.
It's important to help newbies understand what they know, don't know, where they can grow and where can they go to seek help if they don't have deep expertise in something.
#dr19
#dr19
Our keynote is @steveportigal, with "What we (don't) talk about when we talk about research"
#designresearch
#designresearch
What is he seeing, not seeing in the research field today. It's really important we don't confuse research with user experience because the problems are different.
#dr19
#dr19
Steve is acknowledging that he is just one person and he's expecting to have some robust discussions with people after he says some provocative things today.
