Discover and read the best of Twitter Threads about #crisiscommunication
Most recents (2)
Thread 1/9 #crisiscom
🚨 Increase in natural #disasters due to climate change in the past few years. 🚨
Time to talk about #emergencymanagement and #crisiscommunication! #aThread
🚨 Increase in natural #disasters due to climate change in the past few years. 🚨
Time to talk about #emergencymanagement and #crisiscommunication! #aThread
Six principles of crisis communications from Sandman & @EIDGeek via @CIDRAP
1. Don’t over-reassure.
2. Proclaim uncertainty.
3. Validate emotions—your audience’s and your own.
4. Give people things to do.
5. Admit and apologize for errors.
6. Share dilemmas.
1. Don’t over-reassure.
2. Proclaim uncertainty.
3. Validate emotions—your audience’s and your own.
4. Give people things to do.
5. Admit and apologize for errors.
6. Share dilemmas.
"Like most crises, the COVID-19 pandemic requires 3 kinds of risk communication. Before the crisis, the task is ‘precaution advocacy’ — warning a complacent public. We pretty much failed at that one."
"During the crisis, the task is ‘crisis communication’ - guiding a frightened public.
After the crisis or b/w waves of the crisis, the task is ‘outrage management’. That’s the one that’s on deck right now, officials face outraged criticism from all sides, much of it justified”
After the crisis or b/w waves of the crisis, the task is ‘outrage management’. That’s the one that’s on deck right now, officials face outraged criticism from all sides, much of it justified”
