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Allow me rant for a minute or two about @AirCanada and #CustomerService or more appropriately the lack thereof. I returned from a visit to Phoenix, arriving at #YUL at 12:45 a.m. My checked suitcase arrived on the baggage carousel at around 1:15 a.m. /1
My golf clubs, which @AirCanada knew had not made it onto the plane as soon as it backed away from the ramp in #YYZ were nowhere to be found. So, after virtually every other passenger had vacated the terminal and were on their way home, /2
I was lining up with 4 other passengers at the @AirCanada baggage counter to make my claim for my lost golf clubs. I patiently waited my turn to make my claim. The agent completed my claim and assured me that because there were 12 flights from #YUZ to #YUL later Tuesday. /3
