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.@Genesys and @Qualtrics team up for a better experience. More accurately they are pairing G’s #CCaaS engagement data with Q’s experience data. Combines actual interaction info with voice of the customer and satisfaction scores. prnewswire.com/news-releases/… #TalkingPointzThread
The two companies have a similar vision, both have a complementary focus on customer service and experience. Genesys calls it Experience as a Service. Qualtrics calls it Experience Management. 2/9
