Discover and read the best of Twitter Threads about #CustomerOnboarding
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We've done 7 episodes of Implementation Stories, an exclusive event with our community, focused on onboarding & implementation. We've learnt a lot from these sessions! So I'm sharing our notes from 5 of these sessions 👇 #CustomerSuccess #ProfessionalServices #CustomerOnboarding
S01E02 Nigamanth from @Gopando (Logistics & Supply Chain)
Topics:
* Make customers own the outcomes
* Value of Steering Committees
* Don't try to map the "as is" process
* Light vs heavy touch
* Gamifying adoption
* What's in a team name?!
notion.so/Implementation…
Topics:
* Make customers own the outcomes
* Value of Steering Committees
* Don't try to map the "as is" process
* Light vs heavy touch
* Gamifying adoption
* What's in a team name?!
notion.so/Implementation…
S01E03 @jharnamoorpana from @WebEngage
Topics:
* KPIs for onboarding
* Handling data integrations
* Weekly themes & checklists
* Hand-offs
* Roles in mature onboarding teams
* Hiring
* POCs
notion.so/Implementation…
Topics:
* KPIs for onboarding
* Handling data integrations
* Weekly themes & checklists
* Hand-offs
* Roles in mature onboarding teams
* Hiring
* POCs
notion.so/Implementation…
