Discover and read the best of Twitter Threads about #CustomerObsessed
Most recents (1)
Looking to put customer obsession into action? We bring you a case study from @minarets, VPE at @Mailchimp about doing just that via an engineering event.
Enjoy!
codingsans.com/blog/customer-…
Hosted by @FancyKarolina, powered by @codingsans
#EngineeringManagement #CustomerObsessed
Enjoy!
codingsans.com/blog/customer-…
Hosted by @FancyKarolina, powered by @codingsans
#EngineeringManagement #CustomerObsessed
Here are some key takeaways:
1. Customer obsession
Amazon made this a well-known company value. The idea is simple: prioritize the customer’s needs and experience, then work your way backwards through the product and the teams, all the way to yourself.
1. Customer obsession
Amazon made this a well-known company value. The idea is simple: prioritize the customer’s needs and experience, then work your way backwards through the product and the teams, all the way to yourself.
2. Getting buy-in from leadership
Selling your initiatives internally is a key part of a leadership job. When you’re planning a customer obsession event, the first people you need to involve are your cross-functional peers. Make sure they understand the goals.
Selling your initiatives internally is a key part of a leadership job. When you’re planning a customer obsession event, the first people you need to involve are your cross-functional peers. Make sure they understand the goals.
