Discover and read the best of Twitter Threads about #CustomerFirst
Most recents (2)
"The 3 best operating companies I'm aware of are Costco, Kiewit and Glenair
There is nothing remarkable about the product or field for any of these three
But there is something remarkable about the cultures of all three"
-Charlie Munger
There is nothing remarkable about the product or field for any of these three
But there is something remarkable about the cultures of all three"
-Charlie Munger
1/🧵 Costco's corporate culture stands out among large retailers, and its success is built on some key ingredients
Let's dive into the aspects that make Costco's culture remarkable 👇
Let's dive into the aspects that make Costco's culture remarkable 👇
2/💰 Employee Compensation & Benefits: Costco offers higher wages and better benefits compared to many other retailers
Health insurance, retirement plans, and paid time off lead to higher job satisfaction, lower employee turnover, and better performance #CostcoCulture
Health insurance, retirement plans, and paid time off lead to higher job satisfaction, lower employee turnover, and better performance #CostcoCulture
I get a lot of questions about Go to Market #segmentation. Why is it important, how do you segment, and what does segmentation help you achieve?
Here's how we approach it at @HubSpot. 🧵:
Here's how we approach it at @HubSpot. 🧵:
The short answer: Segmentation enables focus.
You have limited resources and limited time, and segmentation helps you focus those resources on the right areas of the business.
You have limited resources and limited time, and segmentation helps you focus those resources on the right areas of the business.
The long answer: Segmentation is the foundation of being #CustomerFirst.
By focusing on specific behaviors and patterns within segments, you create competitive advantages and can deliver great end-to-end customer experience.
By focusing on specific behaviors and patterns within segments, you create competitive advantages and can deliver great end-to-end customer experience.
