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Breaking leadership convos down:
1. Empathy- we can be aware w/o responsibility for their emotions. Also- defensive posture blocks empathy.
This is big, I really struggle with this interpersonally at work!
#hapc #pedpc
@KtNeuendorf #Ascend2020
1. Empathy- we can be aware w/o responsibility for their emotions. Also- defensive posture blocks empathy.
This is big, I really struggle with this interpersonally at work!
#hapc #pedpc
@KtNeuendorf #Ascend2020
2. Levels of discomfort.
Using words to not make difficult times worse. Attend to discomfort, acknowledge it, don't heighten it.
Having a crucial conversation as a leader is different than in patient care- colleagues have greater control than patients.
#hapc #pedpc #Ascend2020
Using words to not make difficult times worse. Attend to discomfort, acknowledge it, don't heighten it.
Having a crucial conversation as a leader is different than in patient care- colleagues have greater control than patients.
#hapc #pedpc #Ascend2020
I love this- asking someone to change will probably result in discomfort. "As adults, we need to take ownership...There's something about having discomfort that can lead to change."
As clinicians we want to mitigate discomfort. Not our job as leaders.
@KtNeuendorf, brilliant.
As clinicians we want to mitigate discomfort. Not our job as leaders.
@KtNeuendorf, brilliant.
